Who we are. Street Souvlaki Ltd, Company No. 14854826, VAT No. 460692090, registered in England & Wales with registered office at 13 North Street Arcade, Havant, England, PO9 1PX, and trading from 13 North Street Arcade, Havant, PO9 1PX, is responsible for the personal information described in this notice. Privacy enquiries can be sent to info@streetsouvlaki.uk or 02392 002224.

Information we use. Depending on how you use the service, this may include your name, email address, telephone number, account identifiers, saved addresses, birthday if you choose to provide it, order and collection/delivery details, basket and checkout information, payment references and status, refunds, wallet/reward/points/referral/gift-card activity, marketing preferences, support communications, reviews, security and fraud-prevention information, and technical information such as device, browser, IP, diagnostic and consent information.

Why we use it and our lawful bases. We use information to create and secure accounts, take and fulfil orders, process payments and refunds, provide receipts and customer support, operate rewards and wallet features, prevent fraud and abuse, maintain accounting and legal records, improve reliability, and administer customer choices. We rely on performance of a contract where processing is needed to provide an order or requested account service; legal obligation where records or disclosures are required by law; legitimate interests where necessary for proportionate security, fraud prevention, service administration and improvement; and consent where the law requires it, including optional tracking and marketing where applicable.

Payments. Card, Apple Pay and Google Pay payment interfaces are provided through Stripe. Street Souvlaki receives payment status and transaction references needed to administer the order; card details entered into Stripe’s payment interface are handled by Stripe rather than stored as full card details by Street Souvlaki.

Service providers. We use service providers where needed to run the service, including Base44 for application hosting/platform services, Stripe for payments, Resend for enabled transactional email delivery, Mapbox for map functionality, Google for maps and consented advertising measurement, Sentry for application error/diagnostic monitoring where configured, and EPOS/restaurant operational systems where needed to fulfil and reconcile orders. Providers may process information on our behalf or, for some services, under their own applicable privacy terms.

Sharing. We do not sell your personal information. We may disclose information to service providers, professional advisers, payment and fraud-prevention providers, delivery/fulfilment participants where relevant, or public authorities where reasonably necessary to provide the service, enforce our rights, protect customers, or comply with law.

International processing. Some technology providers may process information outside the UK. Where UK data-protection law requires safeguards for an international transfer, the relevant provider and Street Souvlaki are expected to use an approved transfer mechanism or another lawful safeguard.

Retention. We keep information only for as long as reasonably needed for the purpose for which it was collected, including order fulfilment, customer support, fraud prevention, dispute handling and legal, tax or accounting obligations. Retention periods differ by record type. Account deletion does not require us to erase information that we must retain by law or legitimately need for fraud prevention, financial records or the establishment, exercise or defence of legal claims.

Direct marketing. We send marketing to individual customers only where we have a valid permission or another route allowed by PECR. Our newsletter/reward sign-up uses an affirmative marketing choice. You can withdraw that choice at any time using the unsubscribe facility or your account preferences; withdrawing marketing does not stop service messages needed for an order, account or security.

Your rights. Subject to the law and any applicable exemptions, you may have rights to access, correct or erase personal information, restrict or object to certain processing, receive portable information, and withdraw consent where consent is the basis used. Your right to object to direct marketing is unconditional. Signed-in customers can download account data and start account deletion from Account Settings. You can also contact us using the details above. You may complain to the UK Information Commissioner’s Office if you believe your data-protection rights have been infringed.

We use cookies, local storage and similar browser technologies. Some are necessary to provide features you request, such as security, sign-in, basket/checkout state, fraud protection and remembering your cookie choice. These necessary technologies do not depend on optional advertising consent.

Optional measurement and advertising technologies are used only after you choose Accept in our cookie controls. The current site uses Google Ads measurement for selected events such as purchases, checkout activity, sign-ups or leads when consented. Our own optional customer analytics are also consent-gated.

Third-party content or functionality, including payment and mapping services, may use technologies necessary to provide the feature you actively request and may be subject to the provider’s own rules. We keep optional advertising separate from those requested service functions.

Storage details. Session storage used for checkout, fulfilment, authentication continuity and similar requested functions normally lasts for the browser session or until the relevant flow clears it. Local storage used for basket continuity, consent choice and other requested persistent features remains on the device until the application clears it, the relevant feature replaces it, or you clear browser data. Optional Google advertising/measurement storage is controlled by Google after consent and can use provider-set lifetimes. Payment and mapping providers may use their own necessary storage when you request those services. We periodically review these technologies, their purposes and durations.

You can accept or decline optional technologies when the banner appears and can change that choice later using Cookie choices in the website footer. Declining optional technologies does not prevent you from placing an order. If we materially change the optional technologies, purposes or third parties, we may ask for your choice again.

Trader. Orders placed through this website are with Street Souvlaki Ltd, Company No. 14854826, registered in England & Wales, registered office 13 North Street Arcade, Havant, England, PO9 1PX, trading as Street Souvlaki at 13 North Street Arcade, Havant, PO9 1PX.

Ordering. Menu availability, prices, fulfilment options, charges, discounts and the final amount payable are shown during the ordering journey. Please check your basket, collection/delivery details and payment choice before submitting. An order is accepted when our system confirms acceptance; an acknowledgement that a request was received does not override a later failure or rejection caused by payment, availability, security or a clear pricing/system error.

Prices and payment. Prices are shown in pounds sterling and include VAT where applicable. Any delivery fee, service charge, discount, wallet credit or other adjustment that applies to the order is shown before final submission. Available payment methods depend on current checkout configuration. Card and supported digital-wallet payments are processed by Stripe; Cash on Collection may be offered where enabled.

Accounts and security. You are responsible for providing accurate information and for keeping access to your account and devices secure. Do not misuse promotions, referrals, wallet credit, gift cards or other customer benefits, attempt duplicate redemptions, interfere with the service, or use another person’s account without authority. We may restrict a feature or account where reasonably necessary to investigate fraud, abuse, security issues or a material breach of these terms.

Availability and errors. We may correct obvious pricing, description or technical errors and may refuse or cancel an affected order where it would be unreasonable to fulfil it as displayed. If we cancel an order after taking payment, we will arrange the appropriate refund. Nothing in these terms limits rights that cannot lawfully be excluded.

Liability. Nothing in these terms excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your mandatory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the contract was made or for failures caused by events outside our reasonable control, except where the law provides otherwise.

These terms are governed by the laws of England and Wales. Consumers may bring proceedings in the courts available to them under applicable law.

Available fulfilment methods are shown before checkout. Street Souvlaki currently prioritises direct Collection ordering; Delivery is available only when the website explicitly offers it for your address and selected time.

Collection. The checkout shows an estimated or selected collection time. Preparation times are estimates rather than guarantees and may change because of order volume, food preparation, payment or operational conditions. Please use the order status shown to you and collect from the location stated in your confirmation.

Delivery. Where Delivery is offered, eligibility, any minimum order, fee, service area and estimated timing are shown in the ordering journey. You are responsible for providing a complete and accurate delivery address, contact details and reasonable access information. If delivery cannot be completed because the details are wrong, access is unavailable or nobody can receive the order after reasonable efforts, contact us promptly; any remedy depends on the circumstances and your statutory rights.

We may pause Collection or Delivery, limit time slots or reject an order when the restaurant is closed, capacity is reached, an item is unavailable, weather or safety makes fulfilment unreasonable, or another operational issue prevents safe service.

Food prepared to order is perishable. The statutory 14-day change-of-mind cancellation right that applies to many distance purchases does not generally apply to goods liable to deteriorate or expire rapidly. This does not affect your rights where food or service is faulty, not as described, not supplied with reasonable care and skill, or where another statutory remedy applies.

If you want to change or cancel an order, contact us immediately with the order reference. We will try to help if preparation has not progressed too far, but a change or cancellation cannot be guaranteed once preparation has started or the order has otherwise been committed for fulfilment.

If we cancel an order that you have paid for, or agree that a refund is due, we will process the appropriate refund without undue delay. Where consumer law requires it, a refund will be made within the statutory period and to the original payment method unless you expressly agree otherwise. Bank or card-provider processing time after we issue a refund is outside our control.

Our 65p service charge is refunded when the whole order is refunded, including where we refund the rest of an order after an earlier partial refund. If only part of an order is refunded, the service charge is not refunded. This does not affect your statutory rights, including where an order is faulty or not supplied as described.

If you paid cash on collection, any refund is made in cash at the store.

For missing, incorrect, damaged or quality-affected items, contact us promptly so we can investigate. Depending on the circumstances and your legal rights, an appropriate remedy may include replacement, partial refund or full refund. Wallet-funded portions and promotional benefits may be restored or reversed according to the source of funds and the underlying transaction so that the same value is not refunded twice.

Rewards, Points, Store Wallet, welcome rewards, referrals, gift cards and promotional credits are customer benefits operated by Street Souvlaki. Availability and eligibility can depend on the customer, store, order type, promotion and current feature configuration.

Points. Points are promotional loyalty units, not cash. Where conversion is available, the account currently shows the applicable conversion before you confirm it; the present customer interface uses 100 Points = £1 Store Wallet and describes conversion as one-way. Earning rules, eligible spend and tier benefits are shown in the account/rewards experience and may be updated prospectively.

Store Wallet. Wallet value is closed-loop Street Souvlaki value for eligible purchases through supported Street Souvlaki channels. It is not a bank account, payment account or general-purpose cash balance and is not redeemable for cash except where the law requires otherwise. Wallet checkout and top-ups may be enabled, limited, paused or unavailable. The checkout will show whether Wallet can be applied to the particular order. Where a payment attempt reserves Wallet value, that reservation may temporarily reduce the displayed available balance and will be committed, released or reconciled according to the outcome of the order/payment.

Welcome reward. Where offered to an eligible new customer, the current £15 welcome reward is reserved when the customer profile is created and unlocks only after the first qualifying paid Collection order of at least £15 is collected. It is promotional Store Wallet value, not cash.

First-order offer. Where the 20% first-order Collection offer is displayed as available, current eligibility requires a signed-in customer’s first qualifying Collection order and the applicable minimum shown by the offer. Eligibility and discount are determined by the checkout authority before payment; the same customer may not obtain the new-customer benefit repeatedly through duplicate or abusive accounts.

Referrals. Referral rewards apply only when the referral relationship is valid and the referred customer completes the qualifying first paid and collected order meeting the threshold attached to that referral. Current referral terms shown in the customer experience may award promotional Store Wallet to both customers. Self-referral, duplicate accounts, fabricated identities, recycled orders or other attempts to manufacture rewards are not permitted.

Gift cards. Gift cards, where available, are for Street Souvlaki purchases through supported channels and are subject to the value, status and redemption conditions shown when purchased or redeemed. They are not redeemable for cash except where required by law. Lost access should be reported promptly; we may require reasonable evidence before taking action.

Adjustments and changes. We may correct duplicate or erroneous credits, reverse rewards linked to refunded/cancelled/fraudulent transactions, and suspend benefits while suspected abuse is investigated. We may change future earning rates, thresholds, tiers, promotions or feature availability, but will not arbitrarily remove valid value already earned in a way that would breach applicable law. Material changes will be communicated through the service where appropriate.

Food allergies and intolerances can be serious. Street Souvlaki provides information about the 14 regulated allergens where that information has been verified against current recipe and supplier information. Allergen information must be available before a distance food purchase is completed and again when the food is supplied.

If online allergen information is marked unverified, is unclear, or you have an allergy or intolerance that requires confirmation, contact us before ordering and wait for confirmation. Do not rely on an order note as the only way of communicating an allergy. Dietary labels such as vegetarian or vegan do not mean allergen-free.

Our kitchen handles multiple ingredients and allergens. Unless we have specifically confirmed otherwise for the item and circumstances, we cannot promise an absence of cross-contact. Recipes and supplier ingredients can change, so the current information provided for the order should be checked each time.

Street Souvlaki aims to make its customer website and ordering experience usable by as many people as reasonably possible. The site includes keyboard-focus handling, labelled controls, responsive layouts and practical touch targets across key customer journeys, but we do not claim that every page or third-party component is free of accessibility barriers.

If you cannot access information, complete an order or use a feature because of an accessibility issue, contact info@streetsouvlaki.uk or 02392 002224. Tell us what you were trying to do and, where helpful, the device or assistive technology involved. We will try to provide the information or service in an accessible alternative and use reports to improve the site.

For physical-access requirements at the restaurant, please contact us before visiting so we can provide the latest premises information rather than relying on an unverified website claim.

Signed-in customers can use Account Settings → Privacy & data to download a copy of account data and can start the account-deletion process from the same settings area. These self-service tools do not prevent you from contacting us directly to exercise a legal right.

Requests may require reasonable identity verification so that information is not disclosed or deleted for the wrong person. We will respond within the period required by applicable data-protection law. A request to delete an account does not necessarily erase every record immediately: we may retain information that is required for tax/accounting, fraud prevention, payment reconciliation, legal claims or another lawful purpose, and will restrict its use accordingly.

You may also ask us to correct inaccurate personal information, object to direct marketing, and exercise any other applicable UK data-protection right. Marketing preferences can be changed in Account Settings, and marketing messages should provide an unsubscribe route. For help, contact info@streetsouvlaki.uk or 02392 002224.