Customer policies

This section explains how Street Souvlaki handles customer information when customers browse, order, create an account, contact us, or join our marketing list.

This section covers essential, analytics, and marketing technologies used on the website, together with customer choices.

These terms govern the customer’s use of the website, account, direct ordering service, and restaurant services.

Delivery availability, collection arrangements, estimated times, delivery areas, charges, and order handover conditions are shown during checkout.

Customers should contact us promptly with their order reference if there is a problem with an order.

This section applies to points, rewards, promotional credit, referral credit, gift cards, and Store Wallet value made available to eligible customers.

Allergen and dietary information must be checked against the current menu and confirmed with staff where required. Customers should communicate relevant requirements before ordering.

Street Souvlaki aims to make its website and ordering experience accessible to as many customers as possible.

Signed-in customers can request a copy of their account data and can use the account area to begin account deletion. Some information may need to be retained where required for legal, tax, fraud-prevention, or financial-record purposes.